User Experience (UX) in Digital Developm

Drawing on the co-instructors' experience at MERL Tech Initiative and Dalberg Design, this course challenges the notion that technology alone can solve complex development problems and that a human-centered ecosystem approach is critical. While innovations like mobile money and AI are often hailed as silver bullets, history shows that their impact depends on context, users, and systems. Drawing on lessons from decades of “tech for good” — from community radio to drones — we encourage students to question technological determinism and instead focus on the lived realities and needs of users.

To do so, the course adopts a human-centered design (HCD) and systems-thinking approach. We start the course with UX principles and how they are applied in digital development, and follow this with weekly case studies in class, e.g., designing a digital ID for refugee camps, AI chatbots for low-income women entrepreneurs, participatory digital campaigns, capacity building in communities, community health worker tablets/iPads and so on. 

Students will learn how to design relevant solutions by understanding users — such as  refugees, entrepreneurs, or health workers — within their social, cultural, and institutional contexts. Emphasizing empathy, participation, and sustainability, the course moves from abstract theory to practical, user-driven design methods, supported by tools and case studies from Savita’s experience in digital development with clients including Mastercard Foundation, Gates Foundation and many others, and Claudia’s experience at Dalberg Design. Assessment is through a combination of participation in class, case study design and a group project.